Refund Policy

This Refund Policy describes when ReachZoo gives your money back, how our free refills work for each service, and what happens if an order runs into trouble. It applies to every package sold on reachzoo.com: Instagram followers, likes, views, comments, Story views and saves.

It forms part of our Terms of Service. If something here is unclear, write to us before you order and we will walk you through it.

Our 30-day money-back guarantee

Every purchase is backed by a 30-day money-back guarantee. If an order does not turn out the way it should, let us know within 30 calendar days of paying and explain the problem. Each request is looked at by a person. Often the quickest fix is a refill or a fresh delivery; when that cannot solve it, you get your money back.

Refill period by service

Counts can dip after delivery. Each service includes a free refill window, starting from the purchase date:

• Instagram followers: 30-day refill.
• Instagram likes: 30-day refill.
• Instagram views: 3-month refill, plus the standard 30-day refund window.
• Instagram comments: 30-day refill for comments that get removed.
• Instagram Story views: 30-day top-up if the count slips.
• Instagram saves: 30-day refill for lost saves.

How a refill works

When delivery begins, we record the count on your profile or post. Your target is that starting number plus the quantity you bought. A refill brings you back up to the target, never beyond it, and you can ask as often as needed within your refill window. Losses that take you below the starting number, such as everyday unfollows or activity from other providers, are not part of the refill.

To keep your refill active, leave the profile or post public and keep the same username and post link until it is finished. Most refills are done within 24 to 72 hours of your request.

When you qualify for a refund

• Nothing was delivered. A correctly placed order that we could not deliver is refunded in full.
• Only part was delivered. You get back the share that did not arrive, or we complete it if you prefer.
• You paid twice. A duplicate payment for the same order is returned in full.
• You cancelled in time. An order cancelled before processing starts is refunded in full.

When a refund is not possible

• Orders that were delivered in full. Engagement is a digital service that cannot be handed back, so later drops are handled by the refill for that service instead.
• Orders blocked because the profile or post was private, the username or link was wrong, or the account, post or username was changed or removed during delivery.
• Free trials, bonus quantities, and promotional extras.
• Requests that reach us more than 30 days after payment.
• Accounts that break our Terms, misuse this policy, or file repeated refund claims.

Delivery times

Orders begin within minutes of a confirmed payment, and most finish within 24 hours. Bigger packages are paced over a longer stretch so the growth looks natural. A slower start on its own is not grounds for a refund, but if nothing has shown up after 24 hours, email us and we will look into it immediately.

Cancelling a one-time order

A one-time order can be cancelled as long as processing has not started, so reach out right after checkout. Once delivery is under way it can no longer be stopped, although the refund and refill rules above still cover it.

How to ask for a refund

1. Email hello@reachzoo.com within 30 days of paying. Add your order number or receipt email, the Instagram username or post link, and a short note on what went wrong.
2. We review your request and reply within 3 to 5 business days to let you know whether it is approved.
3. Approved refunds are sent back to the payment method you used, such as PayPal. Depending on your provider, the money normally appears within 7 to 10 business days.

Chargebacks and disputes

Please talk to us before raising a dispute with PayPal or your bank. We reply quickly and can usually sort things out directly. If a chargeback is opened without contacting us first, open orders on that account may be paused until the dispute is closed.

Updates to this policy

We may revise this policy over time, and the date at the top shows the current version. Your order is governed by the version that was live on the day you paid.

Questions

Need help with a refund, a refill or an order? Write to hello@reachzoo.com and someone from our team will reply.